AI-driven Dialpad Wins 2021 Top Rated Awards From TrustRadius

TrustRadius recognizes Dialpad as a leader in the Unified Communications as a Service Solutions and VoIP Providers categories

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced that TrustRadius has recognized Dialpad Talk with 2021 Top Rated Awards in both the UCaaS Solutions and VoIP Providers categories.

Dialpad Talk is the cloud-based phone system that keeps teams connected with voice, messaging, and integrations across existing devices, no matter where they work. Dialpad Talk is underpinned by the company’s proprietary Voice Intelligence (Vi™) engine which provides users with real-time transcription, automatic note-taking, and conversational analytics. With Vi, users have comprehensive call summaries after each call, can automatically detect action items and save important call highlights.

“Dialpad Talk has won two Top Rated awards in the VoIP Providers and UCaaS Solutions categories,” said Megan Headley, VP of Research at TrustRadius. “These awards are based entirely on feedback from their customers. Dialpad Talk customers on TrustRadius highlight the excellent call quality, organized layout, and helpful Voice Intelligence feature.”

Hear from verified users on how much they value Dialpad Talk:

  • “We use Dialpad to manage all incoming and outgoing phone calls into the business. It’s amazing for remote work. The entire organization uses it. We were also able to port our main phone number directly to Dialpad to simplify (call) forwarding,” said Hanson Grant, CEO and Founder of Think Board. “And what’s great about that is we can now text clients from the main number! We love it.”
  • “I’m using Dialpad Talk across my entire organization… Dialpad Talk can transcribe all of your conversations with your clients in real-time, providing notes of key conversational topics and focusing points – which is mind-blowing. It makes meetings and conversations with clients that much easier,” said Tim Turpin, President of Conscious Business Capital lnc. “Being able to go over meeting information with your team is amazing and the ability to review client conversations with your sales team is clutch. Plus the integration with Outlook, Google, and your CRM of choice is excellent.”

“Dialpad is constantly evolving and building new innovations into our platform for customers of all sizes – from SMBs to enterprise organizations,” said Craig Walker, CEO and founder of Dialpad. “No matter the size of your organization, with Dialpad Talk and the benefits of Voice Intelligence, your team is able to switch between any device to get work done and stay connected from anywhere. We’re grateful for the feedback of our customers and for the TrustRadius honors.”

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased B2B technology products recognition. Based entirely on customer feedback, the TrustRadius Top Rated Awards are not influenced by analyst opinion or status as a TrustRadius customer. For complete details on the methodology and scoring used to determine Top Rated winners, please review the TrustRadius criteria breakdown page.

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