Consumers around the world are increasingly comfortable engaging with enterprises across a variety of digital channels and this preference is only growing, with email, SMS and in-app messages becoming more popular.
In fact, 61% of consumers revealed that receiving communications on the wrong channel leads to frustration with a company. To better understand this preference for omnichannel experiences, Smart Communications surveyed business leaders and consumers from around the globe. The findings are compiled in a new report and include:
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