ISG’s recognition is based on the review and insights of industry experts at ISG and the ISG Research methodology
Symphony SummitAI, a leading provider of IT service management tools (ITSM), has been identified as a Rising Star in ISG’s Provider Lens™ Enterprise Service Management – Services & Solutions 2022, ESM Software Providers quadrant.
Companies that receive the Rising Star award have a promising portfolio or the market experience to become a leader, including the required roadmap and adequate focus on key market trends and customer requirements. Rising Stars also have excellent management and understanding of the market.
The 2022 ISG Provider Lens™ report analyzes the relevant software vendors/service providers in the global market, based on a multi-phased research and analysis, and positions these providers based on the ISG Research methodology. The ISG Provider Lens™ provides an objective, data-driven assessment of technology and service providers’ strengths and weaknesses, as well as their relative positioning in a given market.
“Being Identified as a Rising Star by ISG’s Provider Lens™ in the ESM software providers quadrant covering IT service management domain shines a light on how we cater to large customer environments and deliver a unique multitenancy offering with distinctive capabilities to support multi-domain and multi-tier enterprises requirements,” said Satyen Vyas, CEO of Symphony SummitAI. “We are defining what enterprise AI in ITSM looks like, and our modern approach to building future-ready systems.”
Symphony SummitAI offers a single, centralized, self-service portal for all service requests. IT, HR, admin, facilities, and other functions across an organization can use a single service portal for requestors. Through AI-driven knowledge intelligence, Symphony SummitAI’s tools are designed to understand the context of an issue, automatically resolve incidents and service requests. A 24/7 service desk experience supports a conversational interface using natural language through webchat, Microsoft Teams, Slack, and Jabber.