While employee turnover i inevitable, it can hurt growing businesses without the resources to cover temporary personnel loss. The good news is that losing key contacts like clients and leads when an outfacing employee leaves your company is avoidable. Your salespeople may be meeting prospects and clients personally, but as it is on company time, it is your prerogative to maintain these client relationships.
Ensuring that you have up-to-date contact information and are proactive in reaching out to the leads and clients of a departing salesperson will better your chances of maintaining company projections.
Follow the steps below to protect your business and ensure a smooth transition for the staff replacement.
1. Make Sure your Prospects & Clients have Multiple Contacts
2. Make sure your Salespeople’s Contacts are Saved before they Leave
3. What to Do if It’s Too Late
Read More: How to Avoid Losing Business when Marketing & Sales Employees Leave